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The term ‘eBusiness’ often means different things to different people. electronic-Business isn’t just about the internet or website methods of trading with customers and prospects. It can mean so much more.
Electrons move quickly. electronic-Business is about instant, real-time business process. Real-time / eBusiness allows you to empower your staff to provide the very best levels of customer care, allowing them to concentrate on building strong and enduring commercial relationships.
A basic example of Real-Time / eBusiness is iMarket. Enter the commercial risk information, click a few buttons, and the quotes and documentation are there on your desktop without any retyping necessary. No websites involved. You can also achieve this with your specialist scheme product. Enter the risk information into your system, and your rating engine instantly returns back the quotes and documentation. Most personal lines products have been eBusiness for years.
Direct Broker to Consumer (B2C) websites or even wholesaling Broker to Broker (B2B) websites are far more recent. In fact, reliable B2C or B2B websites for broker scheme products are so recent that every single comprehensive backoffice/frontoffice broker software system available in the UK simply cannot conduct B2C business (except of course agencyPlus). The system architecture just won’t allow it.
The clumsy workaround the industry has used is to bolt on a separate system and database to run the website facility, and use programming tools to export and import the transaction information into the main system backoffice. Sometimes this solution is even sourced from a separate supplier than the backoffice system.
This means enormous expense in building initial B2C and/or B2B website capability, huge expense every time a new rating engine is needed, and yet another system to manage and maintain and operate in an industry that is trying to rationalise and consolidate.
Our MGA/Scheme underwriting consultants are working with some of the largest intermediaries in the UK to re-adjust these legacy redundant technologies, and integrate a cost-efficient agencyPlus-based high performance trading system.
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Imagine full transaction capability, 24/7 access, quoting and saved quotes, with a website that is so well integrated within your backoffice that every aspect of the prospects' information is written into your system in real-time and no staff engagement necessary.
Imagine your prospect being able to purchase and process the transaction, with on-screen and emailed documentation, fully integrated automated premium finance, credit and debit card processing, direct debit mandate processing, on-screen and written confirmation, with the entire transaction being written into your accounts backoffice, including full reconciliation, regulation and management information reporting.
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An alternative possibility could be if you have a range of insurance products that you wholesale to brokers. Imagine being able to take your MGA/Scheme product and integrate a simple mechanism which allows other brokers to easily access your product. Imagine being able to slash administration and make the agent or introducer do all the work because your system only needs one-touch data entry – ever. Imagine being able to administer what products you want each agent/introducer to have access to, all from your backoffice system, while knowing that all the accounting and reconciliation for each transaction is fully automated and integrated within your system.
Overlooking commerce and website trading for a moment, imagine your backoffice system being able to issue your clients with a username and password that would allow them to access certain records and policy information 24/7 on a secure website. Imagine being able to easily specify precisely what each individual client can see. Imagine being able to allow your customer to track an issue, and then use the online system to contact their account manager. Insurecom has built a secure-access website platform that is an element of agencyPlus; indeed all aspects of its enablement are managed from within agencyPlus.
Insurecom provides a range of proven technologies designed to slash administration and increase profitability
Integrated eBusiness in agencyPlus is just one small avenue from a world of possibilities available to explore.
Would you like to know more? 
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